grany Privacy Policy

This page describes what we collect when you use grany and how we keep that data protected. We at grany take your privacy seriously. Every piece of information you provide—from your name and contact details to your payment method and gaming history—is encrypted, logged, and handled according to strict security standards.

Our platform operates where local law permits. We comply with applicable data-protection regulations in the jurisdictions we serve. This policy explains your rights, our responsibilities, and how we process your personal information.

What data we collect on grany

We collect personal data in two categories: account verification and transaction processing. For account verification on grany, we require your full name, date of birth, email address, phone number, and residential address. We also request a copy of your national identity document or passport to confirm your identity. This Know Your Customer (KYC) process is mandatory before you can deposit or play.

For transaction processing, we record every deposit and withdrawal. When you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer through mobile banking, local payment, online payment, or e-wallet, we log the timestamp, amount, source account, and recipient account. We also store your betting history, game play records, and chat messages if you contact our support team.

How we use your data

We use your personal data for four primary purposes. First, we verify your identity to prevent fraud and comply with anti-money-laundering regulations. Second, we process your deposits and withdrawals securely and accurately. Third, we detect suspicious activity—such as unusual login patterns or rapid withdrawal requests—to protect your account. Fourth, we communicate with you about account updates, promotional offers, and security alerts.

We do not sell your data to third parties. However, we may share limited information with our payment processors, identity-verification vendors, and compliance partners if required by law. These third parties are contractually bound to keep your data confidential.

Your rights on grany

We respect your rights to access, correct, and delete your personal data. You may request a copy of all data we hold about you on grany by contacting our support team. If you believe information is incorrect, you can ask us to update it. You also have the right to request deletion of your account and associated data, subject to our legal obligations to retain transaction records.

If you wish to opt out of promotional emails, you can do so through your account settings or by replying to any marketing message with an unsubscribe request. We will honour your preference within two business days.

Cookies and tracking on grany

Our website uses cookies to remember your login status, language preference, and betting activity. These cookies help us improve your experience on grany and detect fraud. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, but some features on grany may not function properly without them.

Data retention and international transfer

We retain your personal data for as long as your account is active, plus seven years after closure to comply with anti-money-laundering requirements. Transaction records are kept indefinitely for audit purposes. Our servers may sit outside your jurisdiction; by using grany, you consent to this international transfer of data.

We believe that transparency about data handling builds trust between grany and our users.

Contact us about privacy

If you have questions about how we handle your data on grany, or if you wish to exercise your rights, contact our privacy team through the support portal. We respond to data requests within ten business days. For urgent matters related to account security, contact support immediately—our team monitors security alerts across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta around the clock.

We may update this privacy policy periodically to reflect changes in technology or regulation. We will notify you of material changes by email. Continued use of grany after an update constitutes your acceptance of the revised policy.

Key data-protection principles we follow

• We collect only the data necessary for account verification and transaction processing.
• We encrypt all sensitive information in transit and at rest.
• We do not sell your data to third parties.
• We retain data only as long as required by law.
• You have the right to access, correct, and delete your personal information.
• We respond to data requests and privacy inquiries within ten business days.

Last updated: January 2025. This privacy policy is effective as of the date above and applies to all users of grany.